Refund Policy

Effective date: 2026-08-25

This Refund Policy applies to prepaid top-ups on XHuoAPI. We aim to keep the rules clear and fair. If you have questions, feel free to contact support at any time.

Unused Balance Is Refundable

You may request a refund for balance that was obtained through top-up and has not yet been consumed. Refunds are issued back to your original payment method; the time to arrive depends on the payment processor.

Consumed Usage Is Non-Refundable

Usage already consumed through API calls represents services already rendered and is non-refundable. This includes charges from requests that returned results successfully.

Non-Refundable Situations

Refunds are not available in the following cases: accounts terminated for violating the Terms of Service; promotional, gifted, or rebate credits; and situations otherwise governed by applicable law.

How to Request a Refund

Contact us via the email or Telegram support below, providing your account email and the reason for the refund. We typically review and process requests within 3–7 business days.

Chargebacks

If you dispute a charge, please contact us first and we will do our best to help resolve it. Initiating a chargeback without contacting us may result in account suspension.

Changes to This Policy

We may update this Refund Policy from time to time; material changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this policy, contact us via: